With State Farm® Mobile App, customers take the neighborhood with them
State Farm customers are on the go, and they want to be able to conduct life’s “to-do’s” from anywhere. With a sleek, simple design, the State Farm Mobile App (SFMA) makes it easy for customers to access the neighborhood from wherever and whenever, 24-7.
Below are just a few of the ways the product features we’ve introduced on SFMA bring convenience to our customers' lives.
Customer convenience
Our customers spoke, and they expressed a need for convenience and security. We gave them both with SFMA’s simplified-but-highly-secure login process that features facial recognition and touch ID options. Streamlined self-service and no login options include one-time payments, ID cards and preference updates.
“Perfect app. Everything you need conveniently located right on your phone! Need to get your insurance card? File a claim? Pay a bill? See your coverage? All right at your fingertips!”
- Android customer
Saving made easy
We help customers save time and money. With SFMA, they can view and access policies, start an Auto or Life quote, bundle policies and save money, or pay a bill on the go, all from one, convenient, personalized location.
“Simple to pay your bill, make a claim, if need be and you can search any State Farm Agent within any radius up to 100 miles from you! Not complicated at all!!! Glad I choose to go with State Farm for my auto insurance as well as my husband's life insurance and mine! They have many different ways you can earn discounts off of your bill! I ALSO ABSOLUTELY LOVE THAT THEY OFFER PET INSURANCE FOR MY FUR BABY FLOYD!”
- Android customer
Innovation on the go
SFMA integrates with the latest technology, including Apple Watch, to offer customers on-the-go options that are advantageous and, most importantly, secure. They can use the app on their mobile device to check text notifications from agents, view policy info or access ID cards.
Apple Wallet and Android Google Wallet extend SFMA’s convenience to include the ability to digitally save insurance ID cards and have them at the ready when needed. Customers can scan their Driver’s License for convenient information updates.
Notifications on mobile devices, including Apple Watch
Driver’s License scanning
Mobile wallet integration
“This is a wonderfully designed app and I mostly use it to view my insurance card and pay bills. The card is easily accessible, and my bill can be paid with Apple Pay, so both are great experiences.”
— iOS user
Connecting the dots
Sometimes, all it takes is a friendly conversation or a quick response to a text to get the answers we need when we need them. With SFMA, we keep in touch with our customers through personalized communication options — call, text, chat or email.
Through Good Neighbor Connect™, SFMA offers an enhanced experience with:
- Quick and easy access to a State Farm agent
- Flexibility to meet when it’s convenient for customers
- Communication using their preferred method of contact
- Screen sharing capability and document uploading
Here to help
The safety and protection of customers is essential. SFMA helps by providing a comprehensive claims experience as well as safety information.
With SFMA, customers can:
- Receive personalized safety information, like wildfire defense and fire hazard protection
- Get immediate help with State Farm 24-hr. Roadside Assistance
- Get an assist with the robust chat feature
- Use Google Maps technology
- Upload photos and important documents on the spot
Discounts and safety at their fingertips
Discounts and safety at their fingertips
The app is further personalized to help with discount and safety options tailored to meet customer needs.
24-hr. Emergency Roadside Assistance with lots of personalized options
24-hr. Emergency Roadside Assistance with lots of personalized options
Submit a request for assistance via chat and track the status of the vehicle in real time through the app.
Comprehensive Claims anywhere, anytime
Comprehensive Claims anywhere, anytime
Claims customers can choose digital payout options and receive funds instantly from approved claims. The choice is theirs: Apple Pay, Google Pay, checking, savings, debit or PayPal payout. SFMA provides access to the milestone tracker, making it easy to view claim status, repairs in progress and next steps.
“I just used the State Farm mobile app to file an emergency roadside claim and it was super-fast and easy! As soon as I submitted the tow request, I received a text from SF letting me know the tow coming who will be contacting me. Awesome service SF!!”
— iOS user
Read any great articles lately?
Knowledge is a powerful thing. That’s why SFMA offers:
- Budgeting tools
- Safety tips
- Trending topics
- Relevant FAQs
- Simple Insights articles and more
We want our customers to have the information necessary to make choices that are right for them and their lifestyle.
Strength in numbers
The State Farm Mobile App continues to evolve based on meeting our customer’s needs. They talk, we listen, and it shows. Our customer’s confidence is demonstrated in the strength of our numbers and continues to increase year after year.
107M
App visits
6.1M
Customers served
9.8M
Bills paid digitally
10.6M
Policy & deductible views
275K
Roadside customer assists
267K
Claims files & photos submitted
±600,655 ratings
in the App Store
±132K ratings
in Google Play
Like a good neighbor, State Farm is there®
The State Farm Mobile App allows us to connect with our customers on a personal level. It’s here that we offer the convenience, innovation and insights to help them successfully navigate insurance products, tools and services, so they can live their best lives.
© Copyright, State Farm Mutual Automobile Insurance Company, 2022
State Farm, Bloomington, IL